A framework for intercultural training in hotel workplaces

Printer-friendly versionPrinter-friendly version

Permanent URL for this page: http://hdl.voced.edu.au/10707/252569.

Author: Xu, Li (Annie)


More and more cultural conflicts have affected the efficiency of the employees' performance at a lot of international hotel workplaces and it is believed that employees from different cultural backgrounds will have to improve their communication skills. An intercultural training programme is needed in order to prepare multicultural employees for surprises that could arise in complex cultural situations without being frustrated, stressed, and puzzled. The purpose of this study is to design an effective intercultural training programme especially for hotel operations, to enhance the...  [+] Show more

Subjects: Workforce development; Skills and knowledge; Teaching and learning; Culture and society; Research

Keywords: Workplace education and training; Communication skill; Skill development; Cross cultural training; Cultural factor; Cultural aspects; Cultural awareness; Multiculturalism; Multicultural education; Case study; Interview

Published: [Auckland, New Zealand]: Auckland University of Technology, 2008

Physical description: viii, 79 p.

Access item:


On cover: A dissertation submitted to Auckland University of Technology in partial fulfillment of the requirements for the degree of Master of International Hospitality Management (MIHM)

Resource type: Thesis

Call number: TD/TNC 112.739

Show Extra Info
QR Code for http://www.voced.edu.au/content/ngv%3A56336